FAQ

Getting Started ? I am not sure which product to buy. Can you please help me out? Sure! We are always there to assist you in choosing the best fit and best products. We have an option of live chat on the site through which one of our product specialists will guide you. Alternatively, contact us. How do I register with Bontbok? Follow these steps to register:

• Click SIGN IN / REGISTER at the top right corner of the page
• Click on REGISTER
• Enter your details
• Click on CREATE ACCOUNT
• You are now registered with Bontbok

Alternatively, use your Facebook account . I have forgotten my login password, what do I do? Please click “Forgot Password” on the login page & enter your email id. You will receive a link to help you reset your password. The customer care number provided on the website is always busy? How long do I need to wait? We truly regret the inconvenience caused. Our associates might be busy assisting other customers. Please Contact Us. I want to send a surprise gift to my wife but don’t know much about lingerie, can you please help me out? Sure, we are always there to assist you in choosing the best products. We have an option of live chat on the site through which one of our product specialists will guide you. Alternatively, Contact Us. What are the discounts currently running on your site? We always have discounts and offers live on the site. We suggest you visit our site and click SALE to know more. Do you take international orders? Yes we do take international orders. You can send a mail to [email protected] Delivery faq’s How long do you take to deliver? Delivery time depends on your order date and time. You can always check by entering your order id in track your order page. Do you deliver in my area? We deliver to 20000 pin codes across India. You can always check by entering your track code Do you provide Cash on Delivery in my area? We depend on our courier partners to provide Cash on delivery option and we work closely with them to increase our serviceability on a regular basis. You can always check the serviceability of your pincode by entering it on the product page, below ADD TO CART. When will I receive my order? How can I check whether it is shipped or not? We ship all our orders within 24-48 hours. Once the order is shipped, you will receive an email with the tracking number and the courier details. Click Here to track your order. I got a mail saying my order has been dispatched. When will it be delivered? What is my courier tracking number? Track your order using the link in your dispatch mail. You can also check your courier details via the same mail. The tracking number for my shipment appears to be invalid or no records found. Why? It may take up to 24 hours for the order status to be updated on our courier partner’s website. If you are unable to track your shipment post 24 hours, do Contact Us. I am not in town on the delivery date? Can I choose my delivery date? Once the order is placed, please Contact Us and we will try to deliver the order on your preferred date. Please note, we do not deliver on Sundays and Public Holidays. I ordered a gift and by mistake I put my name in the shipping address. How can I change it? You can Contact Us before the order is shipped and we will be able to edit the contact details for the order. Order Related Faq’s I don’t know how to place my order. Follow these steps: Select the product Select the size Pick the colour Click ADD TO CART Click on PLACE ORDER Enter your shipping details Select the mode of payment Note your order number Alternatively, you can always Contact Us and one of our associates will help you to place an order. I got an error while placing the order. I’m not sure if the order is placed. For every successful order, you will receive an email and a SMS confirming the order. If in case the order was not placed successfully, we request you to place the order again. What is the status of my order? If you are a registered customer with us, you can always login into your account and you will be able to see the status of your order. If you are a non-registered customer, click on the link and you will be able to see the order history. Can I see the products before I accept the courier? We do not have open delivery facility at this point in time. In case you are not happy with the item received, you can raise a return request through the link. How do I cancel my order? To cancel an order, you can Contact Us. How do I add new products or remove some products from my order? Please Contact Us within 24 hours to edit your order. Will you list the items ordered on the package / box received? We follow discreet packaging, hence we do not mention product details on the package. However we do send an invoice for the order placed with the product details to your email id. Can I change my shipping address/Contact details after I have placed my order? We can certainly change the address in case the order is not yet shipped from our end. contact us to get it changed. If the order is already shipped out, we will not be able to make any changes. I am placing an order as a gift to my loved one. Will she receive the price tags and invoice? As per Indian Tax Regulations, all items (including gifts) will be shipped with an invoice mentioning the price. GST Faq’s I am being charged a GST amount on my order. What is GST? Goods & Service Tax (GST) is an indirect tax under the Indian taxation system which is levied, based on consumption, by state governments. GST will have to borne/paid by the ultimate consumer of the product. If I return the purchased product will the GST amount charged be refunded? Yes. If you return the product the applicable GST amount will also be refunded to your Bontbok account in the form of Credits. Payment Faq’s I have received an error after I entered my card details. What shall I do? We apologize for the inconvenience caused. This can be a temporary issue. Please try again after a few minutes. The amount has been deducted from the account but the order has not been placed. This could be one the challenges faced when the transaction times out. However if the order is not successfully placed in our system, it will automatically return the amount to your bank within 7 working days. REFUND WILL BE SAME ONLINE MODE IN 7 to 10 Day’s Why is there no Cash On Delivery service in my area? We depend on our courier partners to provide Cash on delivery option and we work closely with them to increase our serviceability on a regular basis. You can always check the serviceability of your order by entering it on the Track your order page. I have placed a COD order and confirmed it. I would like to make an online payment now. Please contact us and we will provide you with the bank details to which the amount could be deposited. Once the payment is received, we will process your order and have the same ship out as a pre-paid order. Alternatively you can cancel the order and place a new prepaid order. Returns Faq’s What is your return policy? Please follow the link to read through our terms and conditions on Return policy. I have received a wrong product. What shall I do? We truly regret the inconvenience caused. Our quality team checks all the orders before dispatching to ensure correct products are delivered all our customers. If it is not as per your expectation, click on the link and raise a return request. I have a size issue with the product that I have received. What shall I do? We have a very easy, hassle-free return policy. Click on the link and raise a return request for us to resolve your issue. The pictures shown on the site and the products that I have received are not the same. What should I do? We truly regret the inconvenience caused. Our quality team checks all the orders before dispatching to ensure correct products are delivered all our customers. If it is not as per your expectation, click on the link and raise a return request. Can I return promotional merchandise? We do not accept return or exchange of free gifts or promotional merchandise that you might have received from Bontbok as part of our marketing promotions. Is pickup facility available in my area? We depend on our courier partners to provide reverse pickup facility across India. You can raise a return request through the below link to confirm the serviceability of your track order. How do I initiate a reverse pick up? Follow these instructions to initiate a reverse pick up: Click on TRACK ORDER on the top right side of the site Enter your email id and order number so that you can be directed to the returns page Click return items Select the item/s and initiate return There is no pickup facility in my area. What should I do? Try a different pick up address from where the item can be picked up and also where we can possibly have reverse pickup facility or follow these easy steps to return the products directly to us: Pack the products in a box Fill the return slip received along with the product package Paste the ‘‘Shipping Declaration ’’ form on the box Ship the package through any courier service On receipt of the product at the warehouse, amount will be credited to your account In case you do not have the return form, pack the box and courier the product to the below mentioned address: Bontbok Apparel Brands Private Limited # 14, Nandagokula Industrial Area, Thigalarapalya Main Road, Peenya 2nd Stage, Bangalore – 560058 Karnataka Can I return a gift? If you received a product as a gift from loved ones and need to return it for an alternate size, please follow our returns guidelines. Click the link and raise a request for returning the item.

Location

#14, Nandagokula industrial area, Thigalarapalya main road, Peenya 2nd stage, Bengaluru – 560058

Contact

+91 9739619877 [email protected]

Hours

M – F : 8am–5pm Sat : 11am–6pm Sun : Closed